Categories
Learning to decide faster: why I ended our direct sales effort in India
Kaamfu’s India GTM was built on the strength of our own offshore development center—cost-efficient, fast, and fully in-house. But great delivery isn’t the same as a strong sales market. Over three growth teams, we proved demand, hardened operations, and built marketing muscle. Yet the economics in India didn’t work: price-sensitive buyers, slow adoption, and misaligned value models. I learned a key founder’s lesson—after taking six months to end the second team, I shut down the third in six weeks. This pivot isn’t retreat; it’s focus. Our resources now aim at the U.S., where product, vision, and customer truly align.
One of Kaamfu’s biggest advantages is that we own our own offshore development and delivery center in India. This isn’t outsourced work — it’s our team, our culture, and our systems, fully integrated into how we build and deliver. The benefits are enormous:
- Cost efficiency – We save roughly 80% on engineering and back-office labor compared to U.S. rates.
- Speed – We can turn ideas into working product faster because our teams are always aligned, in-house, and fully dedicated.
- Control – We set the standards, own the IP, and keep institutional knowledge inside the company.
- Scalability – We can grow teams quickly without compromising quality or coordination.
That operational advantage is a cornerstone of how we build Kaamfu. But operational advantage doesn’t automatically translate into revenue advantage. And over the last year, I’ve learned — the hard way — that running world-class delivery in a country is not the same thing as selling profitably into that country.
We’ve had three growth teams in India to date. Each one brought different strengths, challenges, and lessons. The first was about getting off the ground and proving we could generate leads. The second, about scaling that into consistent sales. The third, an attempt to bring in seasoned talent to accelerate results.
The Second Growth Team – A Slow Realization
Our second team, led by a young woman from Noida, was where we saw our first real proof of product demand. On paper, this should have been the time to double down. But when I stepped in after six months to watch their sales process firsthand, I realized the product vision hadn’t made it from my brain into their mouths.
They were working hard, but the way they were presenting Kaamfu wasn’t the way I saw it — not in story, not in positioning, and not in connection to the customer’s real pain points. And the gap was too wide to close with the time and budget we had.
The tougher truth was about me: I saw the signs but didn’t act. It took me six months to make the call, hoping time and coaching would turn it around. It didn’t. That delay cost us both time and money.
The Third Growth Team – A Faster Call
When we launched the third team, I changed the approach — hiring someone with a proven record selling similar solutions. My thinking was that experience would solve the problem.
But within six weeks, the same warning signs appeared: demands on the business piled up, results stayed at zero, and there was no realistic path to break-even. This time, I didn’t wait. Six weeks in, I shut it down.
The difference was focus. I knew exactly what the mission required, and I had the confidence to make the hard call without dragging it out. One of the most valuable lessons here: as a founder, speed of decision is a competitive advantage.
Letting Good People Go
I’ve never liked firing people. Both teams had talented, optimistic, hard-working individuals. The gentleman we brought in for the third effort was driven and committed. But in the end, it doesn’t matter how much you like someone or how hard they work — if the work isn’t moving the mission forward, you can’t keep it.
Loyalty to people is important, but loyalty to the mission comes first. As the largest stakeholder in Kaamfu, and as the steward of investor capital, my responsibility is to make decisions with the mission as my only North Star.
The Bigger Realization – Market Fit Matters
The deeper reason behind this decision is market fit. The Indian customer is engaged and enthusiastic, but for Kaamfu’s business model, the economics don’t work. Price sensitivity is extreme, adoption is slow, and the value model is different from our ideal U.S. customer — the overwhelmed manager looking for clarity, control, and AI-powered structure.
Moving Forward
Ending direct sales in India isn’t a retreat. It’s a pivot toward the market Kaamfu was designed for from the very beginning. We’ll still take opportunities from India when they make sense, and our marketing team here will continue to operate — but our GTM motion, resources, and leadership attention are now aimed squarely at the U.S.
The work in India has given us real-world validation, process hardening, and a marketing engine we can now turn toward our true ICP. But this experience also underlined an important truth: having exceptional offshore development in a country does not make that country the right target market for revenue generation and growth.
…
Every organization is in the race to autonomy
Autonomization is not a distant future. The race is on, and the organizations preparing today will be the ones that win tomorrow.