Author: Marc Ragsdale

Negotiating between Indians and Americans: a recent experience

I reflect on how two decades of professional life in India have sharpened my understanding of negotiation across cultures. I describe how Indian negotiations thrive on extended back-and-forth, with high tolerance for haggling and indirect communication, while Americans value directness, clarity, and finality in deal-making. I explain how I held firm in a recent negotiation […]

The omnipresent authority and tattletale culture

I’ve often felt, living in America, that I’m always being watched. Not in a paranoid, conspiracy-theory sense, but in the very real way that there is always someone, somewhere, ready to enforce the endless rules that govern every aspect of life. From the police officer pulling you over for an unexpected traffic infraction to the […]

Focus on v1, not vPerfect

As a manager, I’ve often been tempted to hold out for the perfect version of a project—waiting until every detail is flawless before delivery. This mindset might feel like striving for high quality, but in reality, it can stall progress and decrease efficiency. I’ve learned that focusing on delivering Version 1—something good enough to meet […]

The importance of alignment for building high-performing teams

Building a high-performing team requires clear communication, alignment of goals, and shared accountability. Two critical elements that significantly contribute to this are daily priority statements and regular stand-up meetings. Daily Priority Statements A Daily Priority Statement is a simple, yet powerful, tool that ensures team members are focusing on the right tasks each day. Each […]

The role of AI in preventing workplace abuse: a response to tragedy

In light of the tragic incident involving a 26-year-old employee of Ernst & Young (EY) in Pune, India, who allegedly succumbed to workplace stress, it’s a sobering reminder of the pressures modern workplaces can exert on individuals. While the full facts of this particular case remain unverified, the narrative is disturbingly familiar—an overworked employee, stressed […]

Foisting DEI and ESG scores on businesses is indefensible

In recent years, businesses have been burdened with the growing influence of DEI (Diversity, Equity, and Inclusion) and ESG (Environmental, Social, and Governance) scores. These frameworks, once championed for the noble causes of social responsibility and fairness, have increasingly crossed into territory that is both intrusive and indefensible. At its core, the idea of improving […]

The transitional UI

I argue that we are approaching a fundamental shift in how knowledge work is performed. The clickable, screen-centric UI that defines modern software is entering its decline, replaced gradually by AI-driven systems that anticipate needs and manage work invisibly. This transition will not be abrupt. Familiar interfaces will persist, but quietly augmented by embedded AI […]

Be a better guest, friend: a reflection on respect and hospitality in India

If these people welcomed you into their home, proudly sharing their rich culture, ancient recipes, and intricate customs refined over centuries, would you instead mock their struggles, publicize unflattering images, and discourage others from visiting? Recently, I came across a travel vlog of a British gentleman traveling through India, where he captured scenes of poverty, […]